How To Maintain a Good Relationship With Your Tenants
By Kayla Beirne
If you want to attract and retain renters, it is important to maintain a healthy relationship with your tenants. Your relationship is key to ensuring your tenants are happy and comfortable. They will feel they're getting their moneys worth if you are easily accessible whenever an issue may occur. So let's examine a few of the ways to maintain this relationship that will benefit both parties.
Property Maintenance
The last thing you want to do is neglect your apartment building, as this will lead to frustrated and upset tenants. If you leave their home to rot , it sends the message that you don't care about them beyond their rent payments. Whenever there is a maintenance issue, take initiative and resolve the problem as soon as possible. Regularly sanitize and keep the building clean, especially during COVID-19. Since hygiene is more important than ever, consider investing in a professional cleaning company to protect the building from disease outbreaks.Effective Communication
Being transparent and easy to reach is the best way to nurture trust between you and your tenants. Make it clear from the start with what you intend to charge them and what their responsibilities are as a tenant. As soon as they've applied for residency, stay in consistent contact with potential tenants so that they don't feel like you've forgotten about them. Finally, once the tenants have moved in, show them you are reliable and be available in case of emergencies or concerns.
Friendly Gestures
Your tenants will always appreciate you going out of your way to put in some extra effort. Friendly gestures, such as a welcoming gift bag for new tenants, are a great way to start your relationship off on the right foot. It's similar to investingâ€"put in a little time and effort now for a bigger pay off down the road.
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